Shipping policy

Delivery in South Africa

Standard delivery costs R100 on orders up to R1,000. Standard delivery is free on orders over R1,000.

Please allow an estimated 8–11 business days for delivery. Business days exclude weekends and South African public holidays. Delivery times are estimates.

The delivery options and final charge for your address are shown at checkout. The free-delivery offer applies to standard delivery within South Africa.

Shipping protection

You can add optional shipping protection to your order in the cart for R60. If a protected parcel is lost, stolen or arrives damaged in transit, contact us within 7 days of the expected delivery date with your order number and we’ll resend your order or refund you. Shipping protection is optional and never added to your cart automatically.

Need a hand with your order?

Contact Happy Tails with your order number and we’ll help.